Growth Opportunities
The Puerto Rico Tourism Company offers a variety of courses for endorsed businesses through its Tourism Quality and Educational Affairs Division. These cover a wide range of topics such as service quality, quality standards, hospitality, and emotional intelligence, among others. The workshops and conferences are free and are designed to elevate service and quality standards in tourism businesses.
For additional information, contact Marili Rosario atmarili.rosario@tourism.pr.gov or call 787-721-2400 x. 2089 / 2418
Who Can Apply?
- Lodging Establishments
- Transportation and Tourism Companies
- Restaurants
- Municipalities
- Hospitals
- Universities
- Schools
- Private Sector
Training Programs
Description:
Designed so that your staff can meet customer expectations in accordance with new realities. In turn, established health and safety criteria are incorporated to provide reliability in services.
Objectives:
- Define Quality Service and recognize its value in our daily activities.
- Adopt Health and Safety protocols.
- Relate to the components of effective communication.
- Handle complaints presented by customers to recover trust in service.
Duration:Four (4) hours, approximately.
Audience:All staff.
Participants:Ten to twenty (10 to 20) participants.
Requirements:Room with A/C, chairs and tables arranged in "U" shape, 2 coffee breaks (am and pm).
